Before sending us an email, check below to see if your question or comment is among our most frequently-asked questions (FAQs).
How come you don't cover [insert highway number here]?
Navigator is continuously expanding, but we still don't cover all of metro Atlanta, nor all of Georgia.
Click here for
a map showing our timetable for expansion in the Atlanta region.
I see a blue or green screen when I try to view a camera. What does that mean?
Blue or green screens occur when the video signal from the camera is either not present or is of poor quality. This could mean the camera is down or there is some kind of communication error between the camera and our facility. If SEVERAL cameras in a row are showing blue or green screens, there has probably been some type of hardware failure. GDOT is starting work with a maintenance program manager, and our goal is to get 95% of the cameras working properly during Calendar Year 2006.
All I get are still shots when I look at the cameras. How can I get live video like I see on the local TV stations?
The local TV stations installed high-tech equipment at our facility in 1996 that allows them
to receive four live feeds from the roof of TMC to their news headquarters.
This is what you see on the news. Navigator does not yet provide streaming camera
video on the site; however, we are exploring options that would allow short clips (5-10 secs) to appear online.
Many of the trip time segments are not providing data. What is wrong?
The trip times are designed to only work when there is a sufficient amount of good data. We have sensors every 1/3 mile on the highway. If several of these sensors are not reporting good data, the trip times will stop working on the website. GDOT is working on repairing all of the sensors in order to bring back trip times to the site.
It's difficult to determine which direction the camera is facing. How can I tell?
Some of the cameras show a directional letter at the bottom of the image, such as N, S, E or W, that indicates the direction that the camera is pointing. Some of these are difficult to read, and GDOT is working on a better solution to indicate camera direction. If you are using the map view to select cameras, be aware that the camera icons are placed on the map based on the side of the highway on which they are located. This can help you determine the direction the camera is facing.
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